019 | How We Think About Scaling
In this episode, Chris talks all about the integral role of scale within his business. He defines sustainable real-scale business as generating more demand than you can fill, so that you can increase flexibility of business decisions. He also discusses the importance of leadership, finding and employing the right experts and identifying opportunities for sustained growth and development.
As the President and partner of the full-service digital marketing agency Juhll.com, his focus is combining scaling the business with delivering superior results to Juhll clients, helping them achieve their business goals. He's also plans to scale the business he's an operator and investor on. Banks.com is a financial online market place aimed to become everyone’s trusted, go-to resource for all things financial on the web.
Aside from scaling, Chris has also shared his view on "Having the Right Mindset", which he considers key to his success based on his experience.
- 00:49 – Introducing today’s topic, How We Think About Scaling
- 02:33 – How Chris used to view scaling
- 07:03 – You can’t scale people
- 09:11 – Areas where Chris is improving his company’s ability to scale
- 11:09 – How to solve scaling
- 13:29 – Chris speaks to the services industry
- 15:55 – The importance of leadership
- 19:56 – Building a sustainable real-scale business
- 21:14 – Just-in-time resources
- 24:07 – A moment of realization for Chris
- 25:57 – Chris’ vision for a private marketplace
- 29:05 – The selfish aspects of the marketplace
- 32:45 – How Chris is planning for the future
- 35:47 – The people component
“The way you solve it [scaling] is you have to figure out a way to provide ‘just-in-time’ inventory.” (11:12)
“America’s a services economy. We have a lot of services here.” (13:10)
“Just because you’re starving, doesn’t mean that you can afford to buy the food. And, that’s not right or wrong; that’s a fact.” (22:30)
“It’s gonna be hard because, whether you’re building a marketplace or whether you’re building a company, you still have to figure out this pulley supply-and-demand mechanism and perfectly meshing it.” (35:35)
I’m not giving you the coding console question until you can answer ‘what kind of human being are you’ questions.” (37:50)